Last week I was listening to a podcast about agile development, ’This Agile Life’. They had an interesting discussion about people being resources and why that is so wrong. Are you often described as a resource? How does that feel?
To be honest, I do not like to be called a resource. But the fact is that I’m often called like that. But as stated in the podcast, it started all wrong with calling the HR-department ’Human Resources department’. Who has invented this? We are not resources you can dig for. We are not resources you can grab from somewhere and sell for money. No! We are humans! We are people that can think for themselves an have the right to be called by our name. As long as there are resources, they can be replaced. Ever tried to replace a human, a colleague?
We are aware that children, relatives and the ones we love can’t be replaced with a resource. But still we seem to think we can do this at work. We love to make estimations, count available resources and move them between teams like playing a board game. But what we tend to forget is that even at work, people are very important. Since we have our own ideas, we interpret stuff in a different way. This means that the tasks we do, will be accomplished in a different way and with different speed than if it were done by someone else.
What I see at work is that we make estimations for the tasks we think we will do in the coming weeks. When one of my colleagues drops sick, we look for a replacement in the form of another resource. We need someone to finish a task, estimated two days by our sick colleague. No problem, the other team has some spare time so they can miss a resource for two days. Guess what happened? After two days, the task hasn’t been finished and what was already done did not fit with the principles of out team. How come? Simple, the guy replacing our colleague interpreted the assignment differently and did not know our principles. When you reassign a task to someone else, their is always the risk that estimations are not correct anymore. We know that, but we keep believing that we can get away with this. I can assure you, that is not the case. In the almost 3 years I’m working now, I’ve never seen someone finishing a task of someone else at the same speed as that other person. We tend to say that it are only estimations, but that is not true. We are so focused on numbers that estimations are seen as real promises. If I do not finish the task within estimated time, someone will be mad about it.
Who’s fault is this? The HR-department. They should work with us as we are people, but instead they are counting us and figuring out how much resources they can keep with the money they get from higher end. I’m not saying numbers are useless. They can be useful to learn from. And of course money is important so there should be someone to guard how much we cost. But there are other ways to do that. Focusing on effectivity for example.
So I will tell people to no longer call me a resource. I can think, i can speak and I can sleep. That is why I have the right to be called upon my name. My name is Bart, not resource.
What can you do about it?
- Rename your HR-department to ’People-department’. (I’ve got this from the podcast ’This Agile life’)
- Do not replace your colleague when he or she is sick, but find someone who can help you to take over some tasks of your co-worker.
- Add a couple of hours to your estimations so that someone else at east has the time to check in what timespan he can deliver what you promised.